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Garden Centre
| Start date: | Any |
| Duration: | Up to 18 months |
| Formal prerequisite: | None |
| Certificate awarded: | Yes |
| Fee: | £250.00 |
This course will be of value to those who may consider a working relationship within the garden centre world. A staff member with a high morale is likely to aid sales and customer satisfaction. Their customers will come back again and again provided they are rewarded with new products, ideas and competent, friendly service. We hope that this course will open doors, provide a body of knowledge about the products and procedures and so aid confidence in what may be expected.
| Lesson 1 | The nature of a garden centre business. Other sources of income. The customer. |
| Lesson 2 | The nature of stock. A detailed look at the garden centre product range. |
| Lesson 3 | Customer flow. Tea room/restaurant. Children's play area. Franchises. |
| Lesson 4 | The law - civil and criminal. Consumer law. Sale of Goods Act. Accounts. |
| Lesson 5 | Selling the Garden Centre. Identifying the market and an image. Advertisements. |
| Lesson 6 | Managing the check-out. Cash procedures at check-out. VAT and invoicing. |
| Lesson 7 | The purpose of answering customers' questions. Product knowledge. |
| Lesson 8 | The staffing structure. Job functions/staff roles. Budgeting. Staffing rotas. |
| Lesson 9 | Problem areas. Accidents. Illness. Dealing with customer complaints. |
| Lesson 10 | Comparison of different types of Garden Centre. Stock control. Product range. |
FarmingGarden Design |
GardeningGardening Studies - Beyond the Basics Start Gardening - The Basics and Beyond Royal Horticultural SocietyRHS Advanced Certificate in Horticulture |
ArboricultureArboricultural Studies at HCC Diploma Level RFS Level 2 Certificate in Arboriculture Business |
